Stolen Rental Car Part Four

A couple of miracles occurred today with regards to the stolen rental car. I contacted the police department again and left a message for my responding police officer to give me a call regarding the recovered rental car. He actually returned my call, and seemed puzzled as to why I wanted to speak to him. He did not realize the car had been located, but when he looked at the police report he could see that it had been found by the city police and that I had been contacted. I asked him if the car had made it to their lot, and he said no. He ended up calling their towing vendor, and they said they had no record of my car. He then found out that the car was still in the lot used by St. Louis city police. He said they have no intentions of taking possession of the car to dust for fingerprints as they have more serious crimes to attend to than a stolen car. This statement confirms my suspicions on how my case has been treated from the beginning. At least I know where I stand with this.

The second miracle is that when I called this same police department and asked for records, I actually got a live person and not the recording to leave a message as I had the previous five times I have called. The lady checked into my case, said the record was ready and could be released, but that I had to go to her city's website and fill out a form and pay $10. Then she can email me the report. I have done that, so now I wait for the email.

Since I was on a positive roll, I again called Budget's customer service number to request a copy of my rental agreement - for the fourth or fifth time. This representative asked how close I was to the rental office so I could just go in there and get a copy. I explained that I am in North Carolina and the office is in St. Louis. He then said I was talking to reservations and not customer service, which is odd because it is the same number I called all the other times when I spoke to customer service reps. He said he would transfer me, but after fifteen minutes on hold, I hung up. I went ahead and filled out a form online to try to get a copy of my agreement, and I attached a copy of my confirmation email showing that I had indeed rented the car. I just got an email back from them stating that since I made the reservation online, no signature is required so they cannot provide me with a signed agreement. I need the signed agreement for the insurance claim. What a trick bag I am in!

Stolen Rental Car Part Three

Budget Fastbreak

With Budget I am a Fastbreak member, and have been for many years. I reserve my car online and either go to a special line when I pick the car up or am told through the app where to get my car and bypass a line altogether. When I rented a car from them in Des Moines earlier in September, I checked in at a desk in the airport but was given no paperwork. She just went from my confirmation number.

In St. Louis I was directed to a spot in the Budget lot, but no car was there so we had to go inside the building. Again, I gave the clerk my confirmation number and she checked my drivers license before telling me which Avis spot to go to. When we left the parking lot, a woman scanned our transponder and checked my drivers license to make sure it matched their records. Again, I was given no paperwork and I didn't think anything of it.

When I logged into my Budget account at home, mysteriously only the Des Moines rental shows up. Not the St. Louis rental. I called customer service to request a copy of my rental agreement, and the gal apologized that it hadn't been emailed to me following my rental. She requested my reservation number, which I gave her, confirmed my email address and said I would have it within four hours. Two days later it had not arrived. I called customer service again, and a different gal said she didn't see a copy of my agreement, and that she would have to request it from the local (St. Louis) office. She said that would take 7-10 business days, and then it would be emailed to me. 

Two weeks later I still don't have it, so I called again. This time the gal said that it looked like I had never signed a rental agreement, and that I would have to contact the St. Louis office myself. She provided me with a phone number, which actually took me to the airport itself and not Budget. The man who answered kindly gave me the Budget number. When you call that number, you get a series of choices and none of them takes you to a live person. Most of them dump you back into the main Budget customer service center. I'm at a loss as to what to do with them at this point.

In the meantime I have called the police department records center five times, never getting a live person but only a recording. Five times I have requested the police report for my stolen car, explaining that I need if for filing a claim on the car. I have received no callbacks.

Very early in the morning on Friday, October 25th I received a phone message from a police officer in the district where the car had been stolen, telling me that a City of St. Louis police officer had found my rental car. The message gave me the officer's name and told me to call the city police. A phone number would have been helpful to me. After muddling my way through the various phone options, I left a message last Friday but did not hear back from him.

The city police officer works nights, so I had to figure out when I could call that he would be there. So on Tuesday I called at 5:30 CST and was able to talk to him. He said that a male from Avis/Budget saw that their stolen car was pinging at a certain address, and asked that they try to locate the car. The officer responded and found the car where they said it was pinging. He told me the car did not appear to be damaged, and the dash looked okay though he didn't have a key to get into it. He saw a female driver's license on the floor of the back seat, but couldn't tell if it was mine. This is interesting because a woman (maybe) reached out to me through Facebook Messenger to tell me that her grandson had found my driver's license, and that she has it in her possession. She wanted to talk to me. I checked out her Facebook profile, and things seemed a little sketchy to me so I didn't talk to her. If my license is really in the car still, she was obviously on a fishing expedition.

The city cop also said the Florida plate had been switched out to one from Missouri. They took the car to their impound lot as the other police department said they would come and get it so they could process it for fingerprints. As of the time he and I talked, the car was still in the city lot. 

I left a message for the original responding officer to call me with an update on the case since the car has been recovered. I am curious to know if any of my other personal items are in the trunk. I'm hoping he will call me back, and that he can assist me in being able to get a copy of their police report.

Stolen Rental Car Part Two

With the warning that I needed to be at the airport really early in order to try and get clearance to fly without any identification, we were dropped off at Lambert St. Louis International Airport three hours before our flight. We first stopped at the American counter, where you normally have to show your driver's license to get your boarding pass. It helped, I think, that I had a credit card with my name on it as it had been in the gas pump when the car was stolen. The desk agent printed out my boarding pass, as well as Jim's, and directed us to TSA downstairs. 

When we got to the TSA agent, I explained that my rental car had been stolen, along with my purse, ID, and all my luggage. He asked if I had a piece of mail on me. Really? I said I had nothing but my credit card. At that point he called for another TSA agent, and had us stand off to the side. A female agent came to get me, and told Jim he had to go on through the checkpoint as he normally would. She took me to a separate desk, where she proceeded to ask me a bunch of questions. Then she said she had to call someone else (Homeland Security?), and explained that they would ask me a series of questions. She said I would only have one try to answer them correctly. Okay, no pressure... I guess I did okay, but then she took my new phone, my credit card, and one of my shoes for a special test. I went through the security line, and got some extra patting down. All that was just fine with me, and I was able to board and go home. I do have global entry status, and I'm wondering if that helped. 

Our neighbor picked us up at the airport in Charlotte, and while driving home we noticed that both Jim and I had a bunch of "No Name" calls on our phones. When he got one that said Creve Coeur, he answered in case it was something to do with the car. It turned out to be a north county police officer who was looking for me. I took the call, and it ends up he had found my suitcase and my iPad. He had gone to the parking lot of an apartment complex to arrest a suspect in a different car theft. When he got out of his car, he saw a transponder laying in the lot. His first thought was that it had been pulled out of a rental car, so he started searching the area. Thats when he found my suitcase and the luggage tag nearby that they had torn off. He also found the iPad, which he opened up. He saw a message from someone asking if I got home okay. He just asked me to describe the iPad, which I could as it has a case on it.

He told me I needed to pick up my stuff by 7:00 that day as that is when his shift ended. If I didn't come and get it, it would be boxed up and taken to the central headquarters in Clayton, and it would be harder for me to retrieve. I explained that I was back in Charlotte, but would see if a friend could come and get it. I admit that I was surprised they didn't want to dust the items for fingerprints, but maybe I've watched too much crime t.v. My friend was able to go and collect my stuff, and we did a FaceTime call when he got back to his house and opened up the suitcase. It was obvious that they had gone through everything as my packing cubes were all emptied out. Some items (like the iPad and my pickleball paddle) had been in the backpack, but the paddle was now in the suitcase. My friend shipped the suitcase and iPad to me the next day.

When I received my stuff, the suitcase was all muddy but in good working condition. As I went through everything, I realized that the packing cube with my dirty laundry in it was missing. So I didn't get back some pickleball clothes, underwear, shorts and shirts. Also out of my makeup bag they took my mascara, nail clippers and tweezers. The backpack, which has not been found, contained ear buds, my purse, charging cords for all my devices, sports glasses and a pair of sandals. 

The thieves managed to use my debit card (even though they didn't have the PIN number) five times before the bank shut my card down. They used it immediately after the theft of the car, so before I was able to finally get to a phone to call and cancel the card. My bank's fraud department is taking care of the charges. I called the police department where the car had been stolen and told them the addresses where my air pods and phone were located, and also where the debit card had been used. I talked to a detective (not the responding cop), and he said the debit card locations would be very helpful. And I said yes, especially if they can match the description with my eyewitness. He said, "You had an eyewitness?" And I told him about the lady on the motorcycle. I said she couldn't hang around and wait for the police as they were trying to outrun the rain from the hurricane, but she gave us her card. He asked if I gave it to the cop, and I said we tried to but he said he didn't need it as he would review the surveillance tape. Which then made me ask the detective if they had seen the tape? He said there was no record of it, so I was sure it was long erased by then. While I had him on the phone, I told him I had left two messages with his department requesting the police report. I need it for insurance purposes. He said it would be 7-10 days before it would be available. He did take down the names and numbers of the two people who had been filling up the same time as me.

In reviewing our documents, I found that the credit card I used to pay for the car rental covers damage as well as theft of rental cars. I have rental car coverage on my automobile policy, but I decided to file the claim through the credit card company instead. Virginia Surety handles these claims, and they need a copy of the police report and rental agreement to process the claim. I also filled out on online claim form with Budget to cover all my bases with them. They, too need a copy of the police report.

Little did I know how problematic it would be to get a police report or a rental agreement. Stay tuned...

Stolen Rental Car

Toyota Camry

My flight back to Charlotte from St. Louis was scheduled in the early afternoon of September 28th. I left my friend's house at 9:45, and drove my Toyota Camry rental car to a Phillip 66 gas station that was located near the rental return area across from Lambert St. Louis International Airport. I pulled up to the front pump, exited the car and inserted my credit card into the pump, which was on the driver's side of the car. There was a man at the pump next to me, and a man and a woman on motorcycles at the pump behind me. It was 10:30 on a Saturday morning.

I had just unscrewed the gas cap and was looking to see if the car had a place to store it while filling up, and the lady with the motorcycle started yelling. I looked at her to see what was wrong, and she said, "Your car! Your car!" I turned back around and saw my car moving. My first thought was that I had forgotten to put it in park. But then the car sped up and pealed around the back of the station. The woman yelled that the guy who took my car had gotten out of a black car, which I saw going out the opposite exit of the gas station. The black car had no markings or license plate on it. Apparently the thief got out of the black car, crouched down low and climbed into the passenger door, then scrambled over the center console to get to the driver's seat. I had not unlocked the passenger door that day, and apparently the car did not have the safety feature of only unlocking the driver's door when the button is pushed on the key fob. My own car automatically does that, so it didn't occur to me to check the other door when I got out.

To say that I was stunned is a vast understatement. I just could not comprehend what had just happened. My phone was in the car, and I keep my driver's license, insurance card and debit card in the phone case. And of course my suitcase and backpack were in the vehicle since I was on my way to the airport.

I dashed into the station and asked the clerk to call the police because my car had just been stolen. He said he didn't know the phone number. Really? It's 911, I told him. Then he said he had to call his manager to get the number. If he wasn't in on this whole deal, I'd be greatly surprised. While waiting for him, the man at the next pump came in. I'll refer to him as John, though I know his real name. He gave me his phone so that I could call Budget to let them know about the car. I explained to the lady who answered the phone that my car had just been stolen. She asked me for the license number. Again, really? I said the car is gone, I don't know the license number. Then she wanted my reservation number. Hello, my phone is gone along with the car so I can't look that up! I suggested she just look up my rental agreement with my name. By then the police had shown up, and I said to the woman, "You have a transponder on that car, can't you tell the police where it is right now?" She told me that I needed to just calm down. Hmmm...I handed her over to the policeman so he could give her his information.

John let me use his phone to call my husband, who was off on a motorcycle trip with his friend somewhere in the middle of Missouri. His plan was to fly home on the following Wednesday. I knew Jim wouldn't answer a call from an unknown number, so I left a message. Fortuitously, he and his friend had just stopped for a break so he actually listened to the voicemail right away. He said they would head back to St. Louis immediately.

In the meantime, John tried to give the policeman the business card from the eyewitness (woman on the motorcycle saw it all), and he said he didn't need it as he would review the surveillance tape. He never interviewed me to see what happened or what I had in the car, or John to see what he knew. He did say that four cars a week (!) get stolen from that gas station as well as the QT down the street. He was very matter of fact about it. He said they were going to go down the road, throw my stuff out the window, and use the car for other mischief.

The cop then asked where I wanted him to take me because "ma'am, it isn't safe for you here." He wanted to take me back to Budget and when I asked why he said so I could rent another car. I reminded him that I was on the way to return the car so I could fly home. And he said you aren't going home today with no ID. The cop gave me his name, badge number, and case number, and then he and the other two cops took off.

I was at a loss as to what to do or where to go. I don't have any phone numbers memorized (except my husband's) since they are stored in my phone, and I couldn't even come up with anyone's address. My new friend John (who is a professional driver) said he would take me where I needed to go. I didn't know the address of where my husband would ultimately show up, but I could direct John on how to get there.

John was a rock for me, and somewhat restored my faith in humanity. His wife made some calls to see how I could go about flying with no ID. She found some helpful information. When we got to our friend's, I had no way to pay him for all of his help and kindness. But I got his address so I could mail him a thank you gift.

Once inside our friend's house I used their phone to cancel my debit card and talk to the airline. My ticket allowed for no changes, and while they were sympathetic they would not budge on giving me a credit for the flight. Once Jim got there we went to the Apple store to replace my phone. While the employee was able to get me set up with my Verizon service, we could not transfer anything over to my new phone because I couldn't sign into my iCloud account. Where is my password stored? On the stolen phone. Luckily I had my phone passcode protected, so the thieves couldn't get into it and it no longer had any cell service on it once I transferred to the new phone. And with the new phone, the police could get in contact with me if need be.

We had to cancel Jim's flight for Wednesday, and again lost that money. We booked both of us to fly home the next day. That night I slept in a shirt I borrowed from Jim as all I had were the clothes on my back. Sunday at the airport I found out it is possible to fly without an ID. More in my next post...

The Grinch Who Stole Christmas

Last night was the office party. We went to the Moolah Bowl on Lindell for eating, drinking and bowling - not necessarily a winning combination, at least for my bowling game. The building is beautiful and contains a standard size (if there is such a thing any more) movie theater on the upper level, as well as a tiny theater that has couches and lounging chairs to sit on while you watch the show. In the lower level is the bowling alley, which was closed until 10:30 p.m. for our party. We had a really good time at the party, but I feel like I didn't get a chance to talk to everyone since you kind of had to stick around your bowling lane for when your turn came up. But it was fun nonetheless.

At 10:30 the doors opened and the local crowd came in to drink and/or bowl. It was definitely time for us to leave. I'm sure they were looking at Jim and me, wondering who let the old people in! We got out of there around 11:00 and came back to our car to find a nasty surprise. We had gotten a parking ticket! And so had all the other employees parked at the angled parking directly in front of the Moolah. I looked around for any kind of signage that would indicate we should not park there, and I didn't see any. One of the other employees noted that it was down about 10 cars or so from where I had parked. Not nice, St. Louis City police! If you are going to make the parking spaces in front of businesses permit parking only, then have the courtesy to post signage so we stand a chance of knowing this fact. It amazes me that with the city being in decline (not to mention the #1 murder capital in the US) they would do something like this. I can guarantee that we will have our next event in the county where employees can park by the venue for free.

Are you listening, Mayor Slay?

You Don't Know What You've Got Til It's Gone

New neighbors moved in a few months ago. The previous family had lived in the house for 11 years, so we had a nice neighborly rhythm going on. Since we have been in our house for 24 years, we don't take to change very easily or perhaps very graciously. New neighbor has three girls (the oldest of whom is 14) all in private schools, two large dogs and an indoor/outdoor cat. Old neighbors had one boy and two indoor cats.

I have been trying to keep an open mind, but the one dog barks non-stop every time any of us steps foot in our own yard. I've tried to talk to him, let him sniff my hand, make up to him...all for naught. Annoys the crap out of me! Our dog barked at them the first time he saw them in their backyard, but after that he was like "whatever". They also replaced the front sections of their fence (which needed to be done) with new fencing that a) does not match the rest of the fence (including ours which matched their old fence), b) does not meet the fence code in our town, and c) was put up without getting a permit. Additionally they leave their trash cans out on the curb for days on end, when the city requires that you not put them out before 5 the day before pickup and remove them by the evening of pickup.

Anyway, just a few little things grating on my nerves until last night. First of all, our son is home for the first time since Thanksgiving so after we picked him up at the airport we went out to eat and hurried home to watch the Cardinals play. As we arrived home we saw a bonfire going in the yard next door and lots of kids around. The number of kids continued to swell until we had to turn our t.v. up so we could hear the game. All of a sudden we heard something that sounded at first like firecrackers going off but was instead a herd of kids clambering across our back deck. They took off around our house and out the side gate. What the hell? We went outside to check it out, and close the gates because God forbid they should do that after trespassing on our property. Kids were swarming up the private alley behind us, including some in cars. At a 14 year old's party?

We turned on all of our exterior lights, and that kept any more kids from coming into our back yard. I think the party was designed to end at 11:00, because cars started pulling up out front to pick up kids. I was looking out our upstairs front window just as a truck proceeded to jump the curb and drive through the neighbor's front yard - fortunately the house having the party. Again I say, what the hell! About five minutes later two police cars arrived, and were shortly joined by two additional cars. That sent the party-goers on their way pretty rapidly. A couple of parents came to pick up their kids while the police were there. Can you imagine being that mom or dad arriving to pick up your prince or princess and finding police at the party???

There were still kids in the backyard at midnight, when we finally turned out our bedroom light. I can only hope that having the police show up will discourage this couple from allowing any more parties at their house. Otherwise, with this being the oldest girl, the next few years will not be pleasant. After all the money and effort we have put into our property and plant material, I'll be the one calling the cops next time the little creeps step onto our yard.

The American Dream

My husband and I own several small businesses. Most of the time we are proud of the fact that our companies have been successful and that we employ so many people. And then there are times like last night. We received a phone call around midnight from the St. Louis County police that alarms were going off in the building at our compost facility. After confirming with the alarm company that there were three sensors going off in the office, we knew that there were intruders. My husband quickly dressed and headed out, meeting up with the police and two of our employees who were also notified about the alarm . The thieves were able to break through the security door (the manufacturer may want to rename that one) to gain entry, and then they broke open the cash drawer. Upon finding only a few rolls of coins in the drawer, they proceeded to beat the crap out of the counter and desk. Sadly, they were not apprehended. The investigators were called to dust for prints, and they seem confident that this was an amateur job and they will catch the culprits. Jim did not get home until 3 AM. Sometimes the American Dream is a nightmare!