Stolen Rental Car Part Four

A couple of miracles occurred today with regards to the stolen rental car. I contacted the police department again and left a message for my responding police officer to give me a call regarding the recovered rental car. He actually returned my call, and seemed puzzled as to why I wanted to speak to him. He did not realize the car had been located, but when he looked at the police report he could see that it had been found by the city police and that I had been contacted. I asked him if the car had made it to their lot, and he said no. He ended up calling their towing vendor, and they said they had no record of my car. He then found out that the car was still in the lot used by St. Louis city police. He said they have no intentions of taking possession of the car to dust for fingerprints as they have more serious crimes to attend to than a stolen car. This statement confirms my suspicions on how my case has been treated from the beginning. At least I know where I stand with this.

The second miracle is that when I called this same police department and asked for records, I actually got a live person and not the recording to leave a message as I had the previous five times I have called. The lady checked into my case, said the record was ready and could be released, but that I had to go to her city's website and fill out a form and pay $10. Then she can email me the report. I have done that, so now I wait for the email.

Since I was on a positive roll, I again called Budget's customer service number to request a copy of my rental agreement - for the fourth or fifth time. This representative asked how close I was to the rental office so I could just go in there and get a copy. I explained that I am in North Carolina and the office is in St. Louis. He then said I was talking to reservations and not customer service, which is odd because it is the same number I called all the other times when I spoke to customer service reps. He said he would transfer me, but after fifteen minutes on hold, I hung up. I went ahead and filled out a form online to try to get a copy of my agreement, and I attached a copy of my confirmation email showing that I had indeed rented the car. I just got an email back from them stating that since I made the reservation online, no signature is required so they cannot provide me with a signed agreement. I need the signed agreement for the insurance claim. What a trick bag I am in!